FAQ

Where can I buy Egyptian Organics?

Currently, Egyptian Organics products are only available in the online store. We have no brick-and-mortar retail locations.

What was the inspiration behind the name Egyptian Organics?

When I was considering whether to attach my own name to the company or make up a new one, I was thinking about different historical influences in cosmetics. Immediately, the image of Cleopatra and the Egyptian eyes with all the eyeliner and colors popped into my head. I thought it was perfectly fitting to get back to the roots of cosmetics produced from natural means. The Egyptians used clay, oils, and minerals to produce extravagant makeup and skin care products (not saying everything they did was safe -- I was just channeling the general vibes). Thus, the name Egyptian Organics was birthed as a tribute to a new take on where we've come from.

What does "organic" mean? Why should I care if my cosmetics are organic?

Organic, in the sense of foods, means that it has been grown and processed without chemicals or genetic modification and with strict controls on allowed fertilizing and pest control methods. For more information, check out the USDA's website about organic certification.

The USDA and the FDA both regulate food in the US. However, the FDA regulates cosmetics. The FDA has no official definition or certification for organic cosmetics, which means that anyone can call their cosmetic product organic.

Egyptian Organics is set apart in that I source natural ingredients from organic manufacturers whenever possible. Egyptian Organic products are not certified "organic" because no such certification exists for cosmetics. However, in development of EO products, I keep very high standards of quality and do not use chemicals, additives, color dyes, nanoparticle-sized metal oxides (titanium, iron, or otherwise), or any other ingredient that is unpronounceable, shady, or potentially toxic.

For more on why what you put on your skin is just as important as what you put in your body, check out this blog article.

Do you do animal testing?

NO. I absolutely do not test on animals, although I can assure you that any products you buy from EO would be perfectly safe to apply to an animal. I test all of my products during development on myself. And I never use any ingredients that would send up a toxic red flag for any living being.

Are Egyptian Organics products vegan?

At this time, my products are all vegan.

When is your next promotion?

Promotions happen on a regular basis. To stay in the loop, sign up for emails & get 15% off your first purchase.

What if the product I want is out of stock?

Don't worry! If a product is out of stock, check back every few days. I'm probably waiting on a shipment of materials. Your favorites will be available very soon.

How can I find the status of my order?

You can find the status of your order on your Account page. We will email you a tracking number when your order ships.

Why is my order still processing?

I am a one-woman show right now. As much as I would love to get every order in the mail as soon as I get it, it's just not possible. Within a few business days, your order should ship out!

Can I change or cancel a submitted order?

Once an order has been placed, you can change the order within 4 hours. To change an order, send me an email timestamped within 4 hours from placing the order. If you have made a mistake in your shipping details, please contact me immediately so it can be fixed. Once an order has shipped, it cannot be changed. See my return policy here.

How can I track my order?

Once your order ships, you will be emailed a tracking number.

My order is missing an item.

Oh no! Email me with your order number, and I will work to fix your problem.

How do I make a return?

At this time, I do not allow returns. Click here for the full details of my return policy.

Are samples of your products available?

Yes! Samples of each product bundle will be available shortly. If you are interested in getting products for your blog or social media platform, please fill out this form.

Can I get products for my blog?

Please fill out this form to request samples for your blog. I'll need your info like website and social media.

Do you ship outside the US?

Unfortunately, at this time all shipping is US only. I hope to expand soon!

Why is my credit card not working?

Double check your number, expiration date, and CVV. Make sure the address provided is the correct billing address for your card. If your problem persists, contact your bank.

Can I buy a gift card?

At this time, I don't have gift cards for sale.